🌿 Cancellation Policy
Terra Soul Therapies
Registered Nurse (AHPRA) & Psychotherapist (PACFA Provisional Member)
At Terra Soul Therapies, your time and wellbeing are deeply valued. This policy outlines the conditions under which appointments may be cancelled or rescheduled, and the responsibilities of both client and practitioner. It aims to foster mutual respect and ensure fairness, in line with ethical and legal obligations under Australian law, PACFA, and AHPRA.
🕰️ Notice of Cancellation or Rescheduling
To avoid cancellation fees, clients are required to provide at least 24 hours’ notice if they are unable to attend a scheduled appointment. Notice must be given by phone, SMS, or email.
This allows the session time to be offered to someone else who may be waiting for an appointment.
💳 Fees for Late Cancellations or Non-Attendance
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Less than 24 hours’ notice: 100% of the session fee will be charged.
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Non-attendance/no-show: 100% of the session fee will be charged.
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More than 24 hours’ notice: No fee will be charged.
Please note: Fees for missed appointments cannot be claimed through Medicare, NDIS, or private health providers.
⚖️ Legal and Ethical Compliance
This policy is consistent with:
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Australian Consumer Law (ACL): Clients have the right to fair treatment and transparent policies. As a small business, Terra Soul Therapies reserves the right to charge fees for services booked and not attended, provided this policy is made clear at the time of booking.
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PACFA Code of Ethics: Therapists have a responsibility to maintain clear boundaries around time, availability, and professional agreements.
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AHPRA (Australian Health Practitioner Regulation Agency) standards: Professional conduct includes respecting the time and commitments of both clients and practitioners.
🤒 Illness, Emergencies, and Exceptional Circumstances
Life happens. If you are unable to attend due to illness, accident, or unforeseen circumstances, please contact Cath as soon as possible. Where appropriate, the cancellation fee may be waived at the therapist’s discretion.
Compassionate consideration will always be given to:
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Medical emergencies
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Mental health crises
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Family or carer responsibilities
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COVID-19 or contagious illness symptoms
You are encouraged to stay home if unwell, and a telehealth (online) session may be offered as an alternative.
🔁 Rebooking After Missed Sessions
Repeated cancellations, late arrivals, or non-attendance may result in a review of whether this service is meeting your current needs. Therapy is most effective when attended consistently and reliably. If sessions are missed frequently, Cath may discuss referral options or alternative supports with you.
✍️ Agreement to Terms
By attending sessions at Terra Soul Therapies, you acknowledge that you have read, understood, and agree to this cancellation policy. You will also have an opportunity to discuss this policy and raise any questions during your initial intake or at any time in the therapeutic relationship.
If you have any concerns or require clarification, please contact:
📧 terrasoultherapies@gmail.com
📞 0416 158 752